FREQUENTLY ASKED QUESTIONS
Youtube & Facebook uses recognition software that scans the music in your video to see if you used copyrighted material. We do not register our tracks in this system so if you have a claim it is whether a “false positive” (the software is wrong) or that someone try to steal our music.
Please do the following:
- Contest the Claim! Do not remove your video. If you receive a warning from Facebook/Instagram telling that your video is muted because you may be using copyrighted content, please click on “Restore Audio”.
- When Youtube ask you for a reason check: “I have a license or written permission from the proper rights holder to use this material”
- In the comments put a link where you have downloaded the track. If you have bought a license attach your license certificate.
- Contact us with all the details about the claim: track title, composer, name, company, label that have registered the track. This way we can do something from our side.
Yes you can use our music in your Facebook videos, however you cannot register videos to the Facebook Rights Manager Service. Because of a flaw of Facebook’s copyright protection software, that would keep other users from using our music.
This is NOT allowed. Our music is meant to be used for multimedia projects such as videos and web applications. For both the free license and the paid licenses, it is forbidden to make a song, a remix and/or to use our music for music production. You can however adapt the music for your film or video by cutting, fading, editing the length or adding voice over. If you wish to make a remix or only use the instrumental file, please email us at email@example.com so that we may assist further.
If you are interested in having a custom song put together, please email our support team at firstname.lastname@example.org.
You can adapt the music for your project by editing the length or changing the sound. However you can not make a song, a re-mix or produce your own music with our music.
We do not accept unsolicited submissions at this time.
It is not recommended that you download the audio file on to a mobile device. This may cause the file to not be downloaded correctly.
Email us ASAP at email@example.com so we may remedy the issue.
Non-Profit/Small Youtube Audience:
Unlimited Use & License of This Song for Any Youtube/internet project with 2,500 or less individual audience viewers.
2,501+ Youtube Viewers:
Unlimited Use & License of This Song for Any Youtube Project.
Advertising/Commercial Use/Radio Broadcast:
Unlimited Use & License of This Song for Any Advertising/Commercial, radio, or redistribution broadcast.
National TV Show Syndication:
Unlimited Use & License of This Song for Any cable television, internet tv, or video game project.
Movie Trailer/Feature Length Film:
Unlimited Use & License of This Song for Any Movie Trailer or Feature Length Film.
Not Sure What License You Need? Email us at firstname.lastname@example.org.